Resume

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Summary

Creative, multi-faceted user experience designer with over 15 years experience designing responsive Web applications, intranets, e-commerce Web sites, and online marketing campaigns for Fortune 1000 companies and high-growth, internet start-ups.

  • User-Centered Design
  • Interaction Design
  • Prototyping
  • Persona Development

  • Usability Testing
  • Heuristic Evaluation
  • Competitive Assessment

  • Instructional Design
  • Agile/Lean UX

Experience

2010 - Present

Marriott International (Bethesda, MD)
User Experience Designer
UX designer on the Hotel Websites (HWS) team responsible for designing features and functionality to improve product performance.

  • Redesigned the entire legacy HWS product to enable its deployment on a new, omni-channel software platform.
  • Created an “elevated” HWS concept to showcase the expanded content of Starwood full-service hotels.
  • Collaborated with the UX Standards team on the “Brand Pull-Through” project to identify where and how to visually communicate Marriott’s 30 brands on HWS.
  • Designed and prototyped a new, responsive HWS navigation scheme to allow guests to more quickly find and experience content on the site
  • Assisted in the development of the “Elevated” HWS Style Guide, which hotel staff will use when submitting new content for their site
  • Collaborating with Marriott’s Global Learning group to update the HWS Users Guide so that it reflects the new HWS design and is easier for hotel staff to use
  • Conceived and designed an innovative browser extension called “Roomerang” that helps achieve Marriott’s Book Direct strategy by redirecting Online Travel Agency (OTA) users to Marriott.com

2008 - 2010

Ladders (New York, NY)
Information Architect
Was the lead IA for RecruitLadder, a Web application Ladders provided to corporate recruiters and agency recruitment firms to help them search candidates, post jobs, and manage job applicants.

  • Designed the information architecture for a state-of-the-art search feature that significantly improved the recruiter's ability to find qualified candidates.
  • Designed and deployed a much improved candidate management feature that enabled recruiters to effectively save, organize, and manage candidates.

2007 - 2008

GridPoint (Arlington, VA)
Training & Documentation Manager
Led all product training and documentation activities at the company, a provider of Smart Grid software and hardware products.

  • Designed and authored instructor-led and self-study modules. Successfully trained GridPoint staff and external customers in the proper use of Gridpoint’s utility and energy management software.
  • Led online and classroom training sessions for a range of audiences including customer service, network operations, sales staff, and external clients.
  • Designed and authored installation guides and user manuals for GridPoint's hardware products.

2002 - 2007

Freelance Information Architect (New York, NY & Boston, MA)
Created UX and IA deliverables for client companies, focusing primarily on audience analysis, business/functional requirements, and User Interface (UI) design.

  • At Razorfish, developed the UI for an enterprise-wide intranet to improve collaboration among marketing staff across the major car divisions of the Ford Motor Company.
  • For Standard & Poor's, designed the UI for a portal application that improved the workflow of S&P credit analysts.
  • At Fidelity Investments, led the effort to redesign Streetscape(SM), Fidelity's Web-based, institutional brokerage platform. Improved the app's Tower Group ranking, a measure of its standing among competing broker/dealer applications.
  • For BusinessEdge Solutions (now part of EMC Consulting), developed the UI and visual design for a training management portal for Pfizer Inc., enabling the company to more efficiently train pharmaceutical sales staff.
Other relevant experience

Kadro Solutions (Raleigh, NC)
Provider of enterprise-class software and software-as-a-service applications.

  • Led all information architecture activities at the company.
  • Created the UI to Kadro Merchant, a back-end, Web application for managing e-commerce sites.

iXL (Richmond, VA)
Former Internet design and consulting company.

  • Developed navigation schemes, wireframes, usability test scenarios, and HTML prototypes for dot-com and Fortune 1000 clients including GE's Center for Financial Learning, Red Hat, and Harrods.

Omega Performance (Richmond, VA)
Provider of interactive and instructor-led training programs to the banking industry.

  • Managed programming and design staff in developing CD-ROM-based training tutorials on retail banking products. Designed instructionally sound tutorials and sales simulations.

Chase Manhattan Bank (now JP Morgan Chase) (New York, NY)
Money-center banking and financial services firm.

  • Managed design staff in creating interactive and instructor-led training programs. Developed a products curriculum that improved the sales and service performance of retail bank personnel.

Education

University of Pennsylvania (Philadelphia, PA): M.S.E, Materials Science and Engineering

Amherst College (Amherst, MA): B.A., cum laude, Physics

Software/Languages

  • Sketch
  • Adobe Photoshop
  • Adobe InDesign
  • HTML
  • JavaScript/jQuery
  • Cascading Style Sheets (CSS)
  • MS Visio
  • MS Office Suite