Heuristic Evaluation Template
One of my assignments while at TheLadders was to assess the effectiveness of RecruitLadder, the application TheLadders' provides to professional recruiters. To conduct the assessment, I created a template which has proved useful for performing heuristic evaluations.
For RecruitLadder, I used eight heuristics to judge the key task flows. For each heuristic, I assigned a grade along with a summary of my rationale. I also calculated an overall grade for the specific flow by weighting the individual heuristics equally. Critical to the analysis was developing a grading "rubric" – i.e., what constitutes an "A" versus a "B", etc. – and applying it consistently across tasks and across competitor sites.